Shipping Policy

Thank you for choosing to visit and make purchases on our website. The following terms and conditions outline our policy regarding shipping and delivery.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The capitalized terms used in this policy hold specific meanings as defined under the following conditions. These definitions are applicable regardless of whether the terms are used in singular or plural form.

DEFINITIONS

FOR THE PURPOSES OF THIS DISCLAIMER:

“Company” (referred to as “the Company,” “We,” “Us,” or “Our” in this Disclaimer) pertains to:

A Division Traders PTY/LTD

2412 BONGUDUNGA KWAPATA, PIETERMARITZBURG, KWAZULU-NATAL, 3201

Registration number: 2023/801112/07

 

“Country” refers to South Africa.

“Goods” refers to the items, both tangible and digital, offered for sale on our website.

“Orders” denote your requests to purchase goods from us.

“Service” refers to our website.

Website refers to the URL accessible at https://ebookexplorationworld.com/

“You” means the individual accessing the service, or the company or legal entity on behalf of which such individual is accessing or using the service, as applicable.

Digital Goods Delivery Policy

All digital goods purchased will be delivered via download or granted access, whether through email, designated website access, or any other means (referred to as “Delivery”). Delivery is considered complete once you have obtained the purchased digital goods and their content, either through download or accessing them on our website or any other internet platform. For the purpose of our Refunds & Returns Policy, the Delivery date is defined as the date of the initial download or access, regardless of the time of your first access.

Shipping Policy

Processing Times: We aim to process all orders within 1-3 business days upon receiving a confirmation email. Please note that orders are not processed or shipped on weekends or holidays. Once your order has been shipped, you will receive a notification. The processing time mentioned is separate from the shipment time, which depends on the chosen shipment method and the carrier’s schedule.

In case of a high volume of orders, there may be slight delays in shipments. Please allow extra transit days for delivery. If a significant delay is anticipated for your order’s shipment, we will contact you using the provided email or telephone.

Shipping Rates & Delivery Estimates

We offer free shipping. The estimated delivery time varies depending on your location, typically ranging from 5 to 14 days.

Occasionally, delivery delays may occur beyond our control.

Shipment Confirmation & Order Tracking

Upon shipping your order, you will receive an email notification from us containing a tracking number. This tracking number enables you to monitor your order’s status. Please allow 24-48 hours for the tracking information to become available. If your shipment hasn’t arrived within the estimated delivery time and there are delays, please contact us via the email provided under “Contact Us” below.

Customs, Duties, and Taxes

Please note that any customs duties or taxes applied to your order are not our responsibility. Any fees, such as tariffs, taxes, tolls, or other charges, imposed during or after shipping are the customer’s responsibility.

DAMAGES

We cannot be held liable for any products damaged or lost during shipping. If you receive a damaged order, please file a claim with the shipment carrier. Remember to retain all packaging materials and damaged goods as evidence when filing a claim.

Refunds & Returns

If you wish to request a refund or return, kindly review our Refunds & Returns Policy on our website before proceeding.

CONTACT US

For any further inquiries about our Shipping Policy, please reach out to us:

By visiting this page on our website: https://ebookexplorationworld.com/contact/

By sending an email to: hi@ebookexplorationworld.com

We value your satisfaction and are here to assist you with any questions or concerns regarding our shipping and delivery procedures. Feel free to contact us using the provided methods, and our dedicated team will be happy to help.

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